Duckbill is a personal assistant platform for everyone to tackle the most dreaded everyday tasks by anticipating needs, surfacing results personally catered to member tastes and preferences, and executing on their behalf. By combining expert humans plus AI, Duckbill offers a service that gives real people real help.

Think of us as your trusted partner who you count on to always problem solve. Let us know what you need and we’ll aim to get it done. If your task requires an expert (like a wedding planner, travel advisor, or accountant), we’ll hook you up with the right person to get the job done. Want to see what we’re best at? Check out our directory!

Your data is safely stored and accessed by our copilot team only when required for your tasks. All of our copilots are background checked, and the entire Duckbill team takes your security seriously. Our privacy policy goes into more detail. 

We will always get back to you by the next business day, but the full task completion may vary. If for any reason it will take longer (i.e we are waiting to hear back from your favorite plumber), we will let you know.

We use Stripe as our payment processor, which securely stores your credit card information and makes it available for use without directly giving us access to it. We get your confirmation prior to making any charges.

We can do a LOT but there’s some things that we can’t (or won’t) do!

‍Complex tasks that would typically require a professional to complete 
‍For example, we can’t prepare wills for you, we can’t do your taxes, very complex travel planning, full wedding planning - but we can find, vet and connect you with those professionals!  (We know the BEST travel agents, lawyers, accountants, wedding planners…)   If you need lots of options for something, we understand!  However, we’ll send you a few at first to make sure we’re on the right track and can do more as needed!

‍Your job! (or your homework)
‍Sadly, we’re not set up to support your business or do your job for you, and please don’t ask us to do your homework!   But if you need referrals to labor agencies or tutors, we’ve got you covered.

‍Illegal or unethical stuff
‍We won’t do things that you are not allowed to do or our teams don’t feel comfortable doing.  For example, we won’t procure illegal substances or impersonate you.

Transaction Limits
We’ll execute transactions on your behalf up to a limit of $2,500. For anything over that amount, we’ll still do the leg-work to make it nice and easy for you to complete the transaction. Additionally, we reserve the right to decline, at our discretion, to execute international (i.e. non-$US or US based) transactions, but we’ll always work with you to find the easiest way to do it.

‍Work in mutually disrespectful space
‍Our community of members and copilots are without doubt our greatest strength and we will work hard to make sure that this remains a positive, helpful and mutually respectful environment and reserve the right to remove individuals from the community if they don’t meet these standards. Should we not be able to fulfill a request or continue a membership for whatever reason we will let you know via messaging in the app or directly to your email address on file.

Sensitive Tasks
‍Medical appointments or interactions with your credit card provider can sometimes be tricky due to security protocols like Two-Factor Authentication. But don’t fret; we have systems locked down! We’re always ready to loop you in at critical junctures to ensure everything flows smoothly while still taking the task off of your plate.

‍Political Lobbying
‍We cannot engage in political lobbying or advocacy on your behalf. This includes contacting government officials, campaigning for specific legislation, or attempting to influence political decisions. However, if you need information on how to engage with the political process yourself or would like to be connected with professionals who specialize in this area, we’re happy to assist.

If you’re not sure whether we can do something, submit it anyway! If we can’t, we’ll let you know, and more often than not, find alternative solutions for you! When in doubt, just try us!