Last Updated: December 4, 2024 

Introduction

Welcome. You have arrived at a website provided by Duckbill, a Delaware corporation (“Duckbill,” “Company” or “we,” “our” or “us”). We understand that privacy is important to you and want you to know that we are committed to safeguarding your Personal Information (defined below). As a result, we want to provide you with a clear picture of how the Personal Information that you provide to us is processed, managed, and protected by us, and what your choices are with respect to that information.

This Privacy Policy governs the Company’s website (including www.getduckbill.com and www.duckbill.ai), its subdomains, and all portals, mobile applications, products, services, and any interactive features, applications, or other services that post a link to this Privacy Policy (the “Site”) and applies to information (including the “Personal Information” defined below) that we may collect from you. We refer to all of the above as our “Services.”

If you voluntarily provide your information in the course of interacting with our Sites or otherwise using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.

This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies.

PLEASE READ CAREFULLY PRIOR TO CONTINUING TO VIEW OUR SITE OR USING OUR SERVICES. BY ACCESSING THE SITE AND/OR USING OUR SERVICES, YOU AFFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ABIDE TO THIS PRIVACY POLICY AND OUR TERMS OF USE. IF YOU DO NOT AGREE TO ABIDE BY THIS PRIVACY POLICY, YOU MAY NOT ENTER, ACCESS, OR OTHERWISE USE OUR SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE, YOU REPRESENT TO US THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL TO ACCEPT THIS PRIVACY POLICY AND YOU DO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S BEHALF

What Information We Collect

(a) Information You Provide to Us

‍The type of information you provide to us depends on the nature of your interaction with the Site and our Services.

‍FROM USERS OF OUR SERVICE:

We may ask users of our Service to provide us with certain basic information, including

(i)         First and Last Name,
(ii)         Email Address,
(iii)        Home Or Business Address,
(iv)        Telephone Number or Mobile Number,
(v)         Username,
(vi)        Cultural or social identifiers,
(vii)       Date of birth,
(viii)     Gender,
(ix)        Religious or cultural holidays celebrated,
(x)         Online identifiers (account name/password) 
(xi)        Payment data, credit card, debit card,
(xii)       Bank information
(xiii)      Web analytics other information that could reasonably be used to identify you personally or identify your household (hereinafter, “Personal Information”); and/or
(xiv)      Demographic information, such as your country, state, or county of residence or business operation (“Demographic Information”).

In addition to the basic information above, we may require the following additional information only if you ask us to perform certain Services which require the collection of data to fulfill the requested task.  This list is not exhaustive and will depend on the Services requested:                  
(i)      Social Security number,                    
(ii)      Driver’s license,                   
(iii)      Passport number,                   
(iv)      Employment data,                 
(v)      Academic information such as schools attended, dates of attendance, degree
(vii)     health insurance details, -
(viii)    other medical information 
Please note that by providing us with this type of personal health information (“PHI”), you represent that you have the right to provide this information. You also understand that we are not a covered entity for purposes of the Health Insurance Portability and Accountability Act of 1996 and its related regulations set forth in Parts 160, 162, and 164 of Title 45 of the Code of Federal Regulations (collectively, “HIPAA”). 
(vii)     Other personal data relevant to the particular task requested

FROM COPILOTS:

‍When you apply to become a copilot, we may ask you to provide the following information:   
(i)      Your First and Last Name,  
(ii)     Email Address, 
(iii)     Home Or Business Address, 
(iv)  Telephone number or mobile number,  
(v)     Employment History, 
(vi)     Social Security Number,
(vii)    Payment account information,  and     
(viii)  References as necessary to consider your application for open co-pilot positions.

In all instances, your decision to provide us with information is voluntary, but if you choose not to provide any requested information, you may not be able to take advantage of all of the Site’s features or our Services or obtain placement and payment as a co-pilot. 

FOR GENERAL VISITORS TO THE SITE

‍In addition to information that you choose to submit to us, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Site (“Usage Information”). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Site. Usage Information may include:

•      Your IP address, IDFA, Android/Google Advertising ID, IMEI, or another unique identifier.
•      Your Device functionality (including browser, browser language, operating system, hardware, mobile network information).
•      Referring and exit web pages and URLs;
•      The areas within our Site that you visit and your activities there, including remembering you and your preferences;
•      Your Device location or other geolocation information, including the zip code, state or country from which you accessed the Services;
•      Your Device characteristics; and
•      Certain other Device data, including the time of day you visit our Site.

(b)        Information from Cookies and other Tracking Technologies

We may use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies used on the Site), include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):

•      Cookies.  A cookie is a file placed on a Device to uniquely identify your browser or to store information on your Device. Our Site may use HTTP cookies, HTML5 cookies, Flash cookies and other types of cookie technology to store information on local storage.  We may use cookies for tracking purposes.
•      Web Beacons.  A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Site’s pages and messages.  We may use web beacons for tracking purposes.
•      Embedded Scripts.  An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on.
•      ETag, or entity tag.  An Etag or entity tag is a feature of the cache in browsers.  It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL.
•      Browser Fingerprinting.  Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
•      Recognition Technologies.  Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user).

We may use Tracking Technologies for a variety of purposes, including:
•      To allow you to use and access the Site, including for the prevention of fraudulent activity and improved security functionality;
•      To assess the performance of the Site, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Site;
•      To offer you enhanced functionality when accessing the Site, including identifying you when you sign into our Site or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and·   To deliver content relevant to your interests on our Site and third‑party sites based on how you interact with our content.

To learn more about how to opt out of Google’s use of the Google analytics cookies, visit here [https://tools.google.com/dlpage/gaoptout].   
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We use Google’s Calendar API for scheduling (creating/updating/deleting events on your behalf) as well as suggesting relevant tasks based on previous calendar events.  Use of the Google Calendar API will adhere to the Google API Services User Data Policy including the Limited Use requirements.

Meta and LinkedIn Tracking Pixels. For website visitors only, we use tracking pixels provided by Meta and LinkedIn. These may collect your IP address and use that information to provide targeted ads based on your interests. The information use and privacy practices of these third parties are described in those third party’s privacy policies and cookies notices, not this Privacy Policy and are not within our control. Please see https://www.linkedin.com/legal/cookie-policy and https://www.facebook.com/privacy/policy/ for more information.

We do not use these tracking pixels on the mobile app.

You can also visit your browser’s help menu for more information on managing cookies, as the process may vary.

( c )         Information We Collect When You Interact with Third-Party Sites 

‍The Site and Services may include functionality that allows certain kinds of interactions between the Site and your account on a third-party website or application. The use of this functionality may involve the third-party site providing information to us. For example, we may provide links on the Site to facilitate sending a communication from the Site. These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Site.

(d)        Information from Third Parties.

‍In addition, we may collect information about you from other sources, including consumer credit reporting agencies and social media networks.  We may also obtain information about you from marketers and market research firms. We may combine the information we collect from third parties with information that we have collected from you or through your use of the Services. 

(e) Location data

‍We may obtain information about your location to provide customized Services, content, and other information that may be of interest to you.  If you no longer wish for us or our service providers to collect and use location information, you may disable the location features on your Device. Consult your Device manufacturer settings for instructions. Please note that if you disable such features, your ability to access certain features, Services, content or products may be limited or disabled.

Why We Collect Personal Information

We may use your Personal Information for various purposes, including:
•      Responding to requests for information,
•      Fulfilling your requests for services,
•      Sending you nudges with respect to purchases or services you have requested,
•      Verifying your identity and for fraud prevention,
•      Creating accounts,
•      Processing your payments,
•      Evaluating your co-pilot application if you have applied for a position as a co-pilot,
•      Providing you with updates and information about services we provide,
•      Creating user preferences regarding emails and other correspondence,
•      Sending you marketing information about Duckbill and our affiliated entities,
•      Sending you email and text communications such as electronic newsletters about our Services and events which may be of interest to you,
•      Improving the effectiveness of our Site, our marketing endeavors, and our product and service offerings,
•      Helping us address problems with and improve our Site and our products and services, including testing and creating new products, features, and services,
•      Protecting the security and integrity of the Site, including understanding and resolving any technical and security issues reported on our Site,
•      Resolving disputes,
•      Engaging in analysis, research, and reports regarding the use of our Site and Services,
•      For internal business purposes and our legitimate interests.
•      Complying with the law and protecting the safety, rights, property or security of Duckbill, the Services, and the general public, and
•      For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

When We Disclose Information

We do not sell your Personal Information to anyone.

We may disclose your Personal Information in the following circumstances:
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          (a)         To Third Parties Providing Services to Duckbill. We may use third-party service providers to perform certain services on behalf of us or the Site or Services, such as:
(i) creating and updating Site functionality;
(ii) billing or processing credit cards, and/or electronic or manual payments;
(iii) assisting us in Site operations;
(iv) managing a database of customer and consumer information;
(v) hosting the Site and improving performance of the Sites;
(vi) designing and/or operating the Site’s features;
(vii) providing and engaging co-pilots to perform certain functions; 
(viii) tracking the Site’s activities and analytics, including marketing and market research;
(ix) data enhancement (to learn more about our customers);
(x) enabling us to send you special offers or perform other administrative services, such as customer service, security, tech, operational support, email and legal services; and
(xi) other services designed to assist us in maximizing our business potential.
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We may provide these vendors with access to user information to carry out the services they are performing for you or for us. Those vendors may have additional or different privacy policies and/or privacy notices. You should be sure that you read and agree to those policies and Terms.  
We currently use the following third-party service providers :
•      Squarespace for hosting and website administration
•      Heroku for web hosting
•      Stripe for payment processing
•      Zendesk for customer support and communications

Additional service providers may be added from time to time and are available on request from Duckbill.

(b)         To Protect the Rights of Duckbill and Others. To the fullest extent permitted by applicable law, we may also disclose your information when required to by law or if we believe in good faith that doing so is necessary or appropriate to: (i) protect or defend the rights, safety or property of Duckbill, its affiliates, third parties or the general public; (ii) comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders); or (iii) to respond to claims that any content violates the rights of a third party. This includes exchanging information with other companies and organizations for fraud prevention, spam/malware protection, and other similar purposes. To the fullest extent permitted by applicable law, we have complete discretion in electing to make or not make such disclosures, and to contest or not contest any requests for such disclosures, all without notice to you.

(c )       In connection with a Business Transfer. We also reserve the right to disclose and transfer all information: (i) to a subsequent owner, co-owner or operator of the Site and/or our Services; or (ii) in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including during any due diligence process.
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(d)           To Co-Pilots and Affiliates of Duckbill.   We may provide information to co-pilots and affiliates of Duckbill and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed. Some of these co-pilots may not be located in the United States. 
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(e)    On the Basis of Consent.   Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Duckbill account or participating in promotional activities by Duckbill partners or third parties.
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(f)    Marketing.   Finally, we also may share your information, including your Personal Information, with our affiliates and other third parties, such as companies with whom we have marketing or other relationships, for direct marketing purposes. (If you are a California resident, you have the right to request additional information regarding the “sale” of your information. Please see the Section entitled “Privacy Notice for California Residents” below about these rights.) In addition, we may share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described in this Privacy Policy
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(g)  For Internal Business Processes and Promotion. Where permissible under applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Duckbill, or otherwise promote our products and services.

Aggregated information

We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.

Ads and Information About You  

You may see certain ads on our Site because we participate in advertising networks administered by third parties. These networks track your online activities over time and across third party websites and online services by collecting information through automated means, including through the use of the Tracking Technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Site(s), such as the pages you have viewed. This collection and ad targeting takes place both on our Site(s) and on third-party websites that participate in the ad network. This process also helps us track the effectiveness of our communications and marketing efforts.   

Cookie Policy

As described above, we may also use Tracking Technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie and Google Marketing Platform) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are vital to visits to our Site.

To learn more about how to opt out of Google’s use of the Google analytics cookies, visit https://tools.google.com/dlpage/gaoptout]. If you would like more information about behavioral advertising practices, go to the Digital Advertising Alliance’s WebChoices tool at www.aboutads.info. To learn about your choices in connection with these practices on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/choices and http://www.aboutads.info/choices. You may also click on the informational icon contained within each interest-based ad. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements, for example, ads based on the particular website you are viewing (e.g., contextually based ads).  Also, if your browser (like some Safari browsers) is configured to reject opt-out cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective.

Your Choices About the Personal Information We Collect

You may choose to restrict the collection or use of your Personal Information In the following ways:
•      Whenever you are asked to fill in a form on our website or our other Services, consider what information to include and exclude.
•      We may provide you with access to your registration information and the ability to edit this information in your account settings dashboard and profile pages. Please be aware that even after you delete or update information within our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.  Similarly, if and to the extent any information is indexable by search engines (including, without limitation, public profile information), it may not be updated by such search engines when we update it, and old versions may be archived by them or by third parties outside our control.
•      Some of our Services may provide you with additional information and choices about your privacy, which you should review.
•      If you have previously agreed to our using your Personal Information for direct marketing purposes, you may change your mind at any time by writing to us using the contact information below.
We will try to comply with your request(s) as soon as reasonably practicable.

Administrative Correspondence.  Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages until you cancel your account.

Retention of Personal Information

Duckbill will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.  Generally, Personal information is stored encrypted on Heroku servers in the United States.
•      Duckbill will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Service, or we are legally obligated to retain this data for longer time periods.

Use of AI by Duckbill and by Third Parties

Our Services use artificial intelligence and machine learning tools (“AI”) in many ways.  We use AI to help perform the Services requested, build new features, improve the Site and Services and provide new services to users.

Children’s Privacy   

Protecting children’s privacy is important to us.  For that reason, no part of our Site is targeted to attract anyone under the age of 13. We may collect information of children under the age of 13 when their parent or guardian provides it to us for a particular purpose. For example, you may be able to add to their contact list a minor under 13 years of age that may include their personal information such as an address, school, preferences, allergies, clothing size, and date of birth or other information relative to the Services requested. . However, we do not solicit this information from the child directly.
Duckbill also complies with the Children’s Online Privacy Protection Act (COPPA), and if you believe we have information regarding a child under the age of 16 that you have not authorized, you may contact us at the contact information at the end of this Privacy Policy to request that we delete it.       

Your Nevada Privacy Rights

If you are a Nevada resident, you have the right to request certain information from us regarding the collection and sale of your personal information (as defined in Nevada Revised Statutes 603A.320) during your visit to our websites or when you otherwise interact with us online. If you have sought or acquired, by purchase or lease, any goods or services for personal, family, or household purposes from the Duckbill Site, you may ask us to disclose whether we have sold (for monetary consideration) certain information about you (including your first and last name, physical address, email address, telephone number, social security number, an identifier that allows you to be contacted either physically or online, or other contact information that allows us to identify you personally).
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As a Nevada resident, you may also request to opt out of us sharing such information about you.  To make this inquiry, please submit a request in writing to privacy@getduckbill.com with “Nevada Privacy Rights” in the subject line. You must include your full name, email address, and attest that you are a Nevada resident by providing a Nevada postal address in your request. Please state whether you are requesting information and/or opting out.
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We will process your request within 60 days] , or we will let you know if we need additional time. We may require additional information to verify your identity before we can respond.

California / Delaware Do Not Track Disclosures

Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally-agreed upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track at https://allaboutdnt.com] 

Visitors to the Site Outside of the United States

If you are visiting the Site from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Site will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States and in other countries, as set forth in this Privacy Policy.

Updating Personal Information

We prefer to keep your Personal Information accurate and up to date. If you would like to change your contact information, please contact us at privacy@getduckbill.com

If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records). Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons, such as a legitimate business reason.
In addition, please note that if you implement a deletion request but later sign up for information or Services, your most recent request will control our information relationship with you.

Links

For your convenience, the Site(s) and this Privacy Policy may contain links to other websites. Duckbill is not responsible for the privacy practices, advertising, products, services, or the content of such other websites. None of the links on the Site(s) should be deemed to imply that Duckbill endorses or has any affiliation with the links.

Security

We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you provide us with your information at your own risk.

International Data Transfers

Because Duckbill works with global companies and technologies, we may transfer your Personal Information outside of the country in which it was originally provided. This may include transfers to third parties, such as co-pilots located outside the United States, developers, service providers or affiliated entities who are located outside the United States or the European Union, where data protection laws may not offer the same level of protection as those in the U.S., E.U. or European Economic Area (“EEA”). When we transfer personal data outside of these areas, we take steps to make sure that appropriate safeguards are in place to protect your Personal Information. Our transfers of your personal data outside of the E.U. are safeguarded by data processing agreements (“DPAs”) incorporating Standard Contractual Clauses. You may request a copy of the relevant portions of such agreements by contacting us at privacy@getduckbill.com.  Please include the nature of your request in the subject line.

Short Code

Duckbill will send text messages to anticipate and educate on different tasks that are timely and relevant that include reminders for upcoming holidays, travel, shopping, scheduling and event planning as well as send updates related to  submitted task requests. Message frequency varies.
You can cancel the SMS service at any time. Just text "STOP" to the short code. After You send the SMS message "STOP" to Duckbill, we will send You an SMS message to confirm that You have been unsubscribed. After this, You will no longer receive SMS messages from us. If You want to join again, just sign up as you did the first time and Duckbill will start sending SMS messages to You again.
If You are experiencing issues with the messaging program You can reply with the keyword HELP for more assistance, or You can get help directly at support@getduckbill.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to You from Duckbill and to Duckbill from You. You will receive Variable number of messages sent at unpredictable intervals. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://www.getduckbill.com/privacy

Questions / Changes in Privacy Policy 

If you have questions or concerns with respect to our Privacy Policy, you may contact us at privacy@getduckbill.com. We may elect to change or amend our Privacy Policy; in such event, we will post the policy changes in our Privacy Policy on the Site and send you an email indicating that the terms have changed.  Changes will be effective on the date posted. If you are concerned about how your Personal Information is used, please visit our Site often for this and other important announcements and updates.
Contact Us
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You may contact us in any of the following manners:
EMAIL:  privacy@getduckbill.com