Privacy Policy

Duckbill Group, Inc. ("Duckbill," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

What Information We Collect

Information You Provide

• Account information (name, email address, phone number, payment information)
• Task details and instructions you submit to our operators
• Communications with our team (chat messages, emails, call recordings when disclosed)
• Feedback, survey responses, and support requests
• Any other information you choose to provide

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Usage data (features used, actions taken, task history)
• Location data (general geographic location based on IP address)

Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity. These technologies help us analyze trends, administer our website, track user movements, and gather demographic information.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Information from Third Parties

We may receive information about you from third-party sources, including identity verification services, payment processors, analytics providers, and publicly available sources. We may combine this information with other data we collect about you.

Why We Collect Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and complete tasks you submit
• Process payments and manage your account
• Communicate with you about your tasks, account, and our Services
• Improve and personalize your experience
• Develop new features and services
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Send promotional communications (with your consent, where required)

When We Disclose Your Information

We may share your information with:

• Service providers and operators: Third parties who perform services on our behalf, including task execution, payment processing, data analysis, and customer support
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• Legal compliance: When required by law, regulation, legal process, or governmental request
• Protection of rights: To protect our rights, privacy, safety, or property, or that of our users or the public
• With your consent: When you direct us to share information with third parties

Cookie Policy

We use the following types of cookies:

• Essential cookies: Required for the operation of our Services
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

Your Choices

• Account information: You may update or delete your account information at any time by contacting us
• Communications: You may opt out of promotional emails by following the unsubscribe instructions in those messages
• Cookies: You can manage cookie preferences through your browser settings
• Data access and deletion: You may request access to, correction of, or deletion of your personal information by contacting us at support@getduckbill.com

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Artificial Intelligence

Duckbill uses artificial intelligence and machine learning technologies to route tasks, assist operators, and improve our Services. Your task data may be processed by AI systems to determine the best approach for completing your requests. We do not sell your data to train third-party AI models.

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

State Privacy Rights

Residents of certain U.S. states (including California, Virginia, Colorado, Connecticut, and others) may have additional rights regarding their personal information, including the right to know, access, correct, delete, and opt out of the sale or sharing of personal information. To exercise these rights, please contact us at support@getduckbill.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@getduckbill.com.