We handle the stuff you keep putting off.
Phone trees. Appointment scheduling. Customer service hell. Refunds that require a PhD in persistence. If it's annoying and takes time, we'll do it.
Phone Calls
The ones you've been avoiding for weeks.
- -Call the insurance company and figure out why they denied that claim
- -Negotiate with Comcast (we're very good at this)
- -Follow up with the contractor who's been "almost done" for three weeks
Medical Appointments
Because calling 47 offices to find availability is not healthcare.
- -Book your annual physical (and actually go this time)
- -Find an in-network specialist who can see you this decade
- -Schedule dentist appointments for the whole family without the calendar Tetris
Scheduling Everything Else
Life has a lot of appointments. We'll handle them.
- -Coordinate car maintenance around your actual schedule
- -Book vet appointments, grooming, dog walking
- -Schedule home repairs with vendors who show up
Customer Service Battles
We'll sit on hold so you don't have to.
- -Track down lost packages that are "out for delivery" in another dimension
- -Resolve billing issues that require 45 minutes and a supervisor
- -Cancel subscriptions that make it intentionally difficult
Refunds & Returns
Getting your money back shouldn't require a law degree.
- -Get airline refunds when plans change
- -Process returns for online orders (yes, even the complicated ones)
- -Chase down security deposits from landlords with selective memory
Research & Purchasing
We'll do the homework. You make the final call.
- -Compare quotes from moving companies and recommend one
- -Find the best price on specific items across retailers
- -Research weekend trips that fit your budget and aren't obvious
Vendor Management
Coordinating, following up, keeping everyone on track.
- -Get quotes from multiple contractors
- -Schedule and coordinate home services
- -Follow up on delayed orders or projects
Life Admin
The miscellaneous category of modern exhaustion.
- -Send gifts (good ones, not just candles)
- -Handle paperwork that requires calling places
- -Follow up on literally anything you've been meaning to follow up on
Or just... tell us what you need.
Duckbill isn't a flowchart. It's infrastructure. If it's legal, ethical, and doesn't require specialized professional licenses, we can probably handle it.
We know our lane.
- Tasks requiring professional licenses (legal, medical, financial advice)
- Anything illegal or unethical (obviously)
- Certain government/compliance matters that require you personally
- Fully subjective taste decisions where there's no clear "done"
Real Task Receipts
Actual tasks. Actual outcomes.
Yes, a real human did this.